Accessibility Statement

Our priority is to ensure equal opportunities in access to information. We are committed to making every effort to ensure our website is fully accessible to every user, in accordance with the requirements of the European Accessibility Act (EAA) and the Act of April 26, 2024 on ensuring accessibility requirements for certain products and services by economic operators.

 

Compliance with Standards

 

The website has been designed taking into account guidelines regarding perceivability, operability, understandability, and robustness. We rely on standards developed by the W3C consortium and WAI guidelines, aiming to meet the WCAG 2.1 standard.

In particular, our website offers:

  • Plain Language: Content is formulated in a clear and understandable manner.

  • Keyboard Support: Full navigation of the website is possible without the use of a mouse.

  • Support for Assistive Technologies: Compatibility with screen readers.

  • Multimedia Alternatives: Alternative text or audio description for video and audio materials.

  • Scalability: The ability to zoom in on the page view without loss of functionality.

  • Readability: Appropriate contrast, font size, and spacing between text elements.

  • Modern Standards: Use of HTML, CSS, JavaScript, and ARIA technologies in a way that supports accessibility.

The site is optimized for the latest browser versions but remains accessible to older software generations. We recommend using: Google Chrome, Mozilla Firefox, Safari, Opera, or Microsoft Edge (on appropriate operating systems: Windows, macOS, Linux).

We are constantly working on improvements. The website will undergo an external accessibility audit to identify areas requiring further optimization.

 

Unavailable Content

 

Below is a list of content that may currently be unavailable, categorized by the reasons for this status.

Non-compliance with regulations

ALT attributes (alternative text) may be missing from photos.

 

Contact, Suggestions, and Complaints

 

Your opinion is important to us. If you encounter difficulties using the website or have suggestions regarding its accessibility, please contact us at: centrum@skanai.pl.

If you believe we are not meeting accessibility requirements, you have the right to file a complaint. You can do this:

  1. In writing: By sending or delivering a letter to our office at: ul. Śliczna 36/U1, Kraków

  2. By e-mail: Writing to centrum@skanai.pl.

  3. By phone: Calling +48 608 865 000.

The report should include:

  • Your name and surname,

  • Contact details (address, e-mail, or phone number) along with your preferred form of contact,

  • Indication of which service or content the complaint concerns,

  • A description of which accessibility requirement has not been met.

 

Consultant Support

If you have trouble reading any content on our website, our consultants will strictly assist you. They will also provide any necessary information about our services.

Helpline is available at: +48 608 865 000 Working hours: Monday to Friday 9:00 AM – 8:00 PM and Saturdays 9:00 AM – 2:00 PM. Call costs are in accordance with your operator's tariff.

 

Legal Remedies

If, despite reporting a lack of accessibility, you do not receive a satisfactory response from us or the problem cannot be resolved, you have the right to contact the President of the Management Board of the State Fund for Rehabilitation of Disabled People (PFRON).

Contact details and forms can be found on the portal: https://dostepnosc.pfron.org.pl/